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Frequently Asked Questions

Got a query? We may be able to answer your question here!


CUSTOMER SERVICE FAQs

How can I contact you?

You can contact our friendly customer services team via email at info@worldofwallpaper.com or by telephone on 0800 0149 954. Our team will be in the office 8am – 5pm, Monday – Friday.

Where are you based?

We have warehouses in Maidenhead, Berkshire and Burnley, Lancashire.

Do you do samples? If so how big are they?

Yes we offer samples on all wallpapers. Samples are typically 53cm wide x 30cm high. Most samples are charged at £1.99 and some £3.99 for more expensive designs. Delivery for samples is free. Please note that samples cannot be returned and on very rare occasions an increased cost may be incurred for more expensive wallpapers.  We do not offer border samples.  For a limited time only, buy one sample and get any additional samples for 99p each (Up to 9 additional samples)

Why do I need a sample?

Whilst we always try our best to make our images as true to form as possible, the contrast on screens varies as does the lighting in everyone’s home. Therefore by ordering a sample you can check the wallpaper’s colour and thickness as well as getting a better idea of details such as glitter, metallic highlights and texture and how a particular paper will look in your home.
Samples can also help you choose between different colours and finishes and to consider other coloursways and designs and how they will look in your home.

Are the images on the website accurate?

We always do our upmost to supply the highest quality images but due to variations in screen colours and contrast, this can vary slightly. We would always recommend ordering a sample prior to purchase.

What payment methods do you accept?

We accept all major credit and debit cards as well as Amazon Pay and PayPal.

How do you ensure my payment is secure?

Security is our upmost concern at World of Wallpaper. We use SSL technology across the whole of our site to keep your personal data secure. Payment is handled by Braintree Payment Gateway, Amazon Pay or PayPal, depending on which payment method you choose and we do not store your card details. We support the 3D Secure Scheme, which is a collective of Verified by Visa and Mastercard SecureCode. We will also never pass on your information to other organisations.

What delivery services do you have available?

Here at World of Wallpaper we offer a number of shipping services to ensure you get your parcel, when you want it. These include next day and weekend delivery services as well as free delivery on orders over £30. Visit our Shipping and Returns section for more information.

When will my order be shipped?

Orders are shipped within 24 hours or the next working day if placed over a weekend or bank holiday.

What time can I order Next Day Delivery until?

Orders for next day delivery (UK Mainland only), must be placed before 2pm. Orders placed after 2pm on a Friday, and all day Saturday and Sunday will be delivered the following Tuesday. Orders placed on a Bank Holiday will be processed the next working day.  Next day delivery can be selected at the checkout page if available to your delivery address.

What time can I order on a weekend delivery service?

For your order to arrive on a Saturday or Sunday, it must be placed before 2pm on the Friday before.

Help, I need to change the delivery address on my order?

No problem, just contact our customer services team via email at info@worldofwallpaper.com or by telephone on 0800 0149954. Please try to do this at your earliest convenience to ensure we catch your order before it is shipped from our warehouse

I need to cancel my order, what do I do?

We are sorry that you wish to cancel your order. Please contact our customer services team at your earliest convenience to ensure we can cancel your order before it is picked and shipped from our warehouse.

Can I place an order over the telephone?

We do accept orders placed over the telephone, however for security reasons, the delivery and billing addresses must be the same.

Do you accept returns?

At World of Wallpaper we offer a hassle free, no quibble returns procedure and are happy to refund or exchange a product providing it's in a sealed fully re-sellable condition. Returns should be made within 30 days of purchase. Visit our Shipping and Returns page for more information.


WALLPAPER FAQs

If I order multiple rolls will they be from the same batch?

All multiple roll orders will be sent from the same batch however we always advise checking each roll and the batch number on the label before hanging to ensure that no faults have been made during manufacture.  Where possible we will also always do our best to match batches for you on any additional orders placed.

I’m unsure how many rolls of wallpaper I need to order, can you help me calculate this?

Sure! One of the most common questions we have at World of Wallpaper is from customers asking how many rolls of wallpaper they need to cover their room. There’s nothing worse than getting halfway through decorating and finding that you don’t have enough wallpaper, or finishing the job with rolls to spare. Therefore we have created a wallpaper roll calculator to work out how many rolls of wallpaper you will need. Don’t forget to have the measurements of your room at the ready. Click here for our wallpaper calculator. 

What size is a standard roll of wallpaper?

A standard size of wallpaper is 53cm x 10m (1ft 7in x 32ft 8in) which is usually 5sqm coverage depending on the pattern, unless stated otherwise. Please note that our Peel and Stick range measures 52cm x 5m (1ft 7in x 18ft).

I don’t know what something means in the description?

Like every industry, wallpaper descriptions can sometimes bring up some words and phrases which might leave you scratching your head. Therefore we have created a glossary of terms to help you better understand some of the lesser known ones. Click here to view our glossary of terms and phrases.

Do I need lining wallpaper?

Lining wallpaper is great if your wall has imperfections as it will provide you with a smoother and better end result. It also provides a fantastic base for wallpaper in general to stick to ensure a superior finish.

Can I hang new wallpaper over the top of existing wallpaper?

It is possible but to achieve the best result we wouldn't recommend it. The new wallpaper will also not adhere to other textured or vinyl coated wallpapers underneath. It’s always best to strip off any existing wallpaper before re-decorating.

What is the difference between paste the wall and conventional wallpaper?

When hanging paste the wall wallpaper, you simply apply the paste directly to the wall rather than the paper. This type of wallpaper is made from a specially designed material which is much stronger than traditional wallpaper and requires no soaking time due to the special mesh-like properties.

What effect does heat have when hanging wallpaper?

Wallpaper needs to be allowed to dry naturally in a well ventilated environment. In areas of high temperature, the drying process may speed up causing the wallpaper to shrink leaving the dreaded gaps in between strips.

Why is it important to prep my walls?

For the best possible result, ensure your walls are in their best condition prior to wallpapering. Be sure to remove all old paste residues. The old paste can stop the new paste from adhering to the wall properly. The wall must be roughened with sandpaper too. Emulsion paint can also result in application errors as again the paste cannot penetrate into the wall.

Should the design on the wallpaper always come off the roll the correct way up?

The short answer is no. The way wallpaper comes off a roll is due to the number of processes the wallpaper passes through during manufacture (each process rewinds the roll in the opposite direction). Manufacturers will generally look to ensure that the paper comes off the roll top first but this cannot be guaranteed and must never be assumed to be the case. Always check before hanging.

What is the importance of soak times?

The wallpaper ‘soak time’ is the period of time it takes the wallpaper to expand out to its maximum width (across the width not down the length) once the adhesive has been applied to the reverse. The soak time is normally indicated on the label as a specific time, such as 4-5 minutes. Under soaking may lead to expansion bubbles forming after hanging. Over soaking may make the wall covering may lead the paper becoming difficult to handle and tearing.

I think I’ve used too much paste?

It is important to apply the correct amount of paste to your wallpaper. Too little can cause your wallpaper to peel away especially at the edges. Too much paste can cause shrinkage, air bubbles and smudges.

The colour is coming off when I wipe the wallpaper?

Our wall coverings are generally printed using water based inks. In order to ensure that the colours remain ‘fast’ after printing, a binding solution is added to the inks. Rubbing hard or using cleaning fluids will compromise the binding solution and cause the colour to come off. It is also recommended that any excess paste on the surface of the paper is removed immediately using a damp sponge. Again, the integrity of the binding solution will be compromised if excess paste is allowed to remain on the printed surface for longer than 5 minutes. Darker colours have more propensity to come off than lighter colours and therefore require extra care.

What causes bubbling or creasing on the wall after hanging?

There are generally two types of bubbles associated with hanging wall coverings which are either due to trapped air or more seriously, continued expansion:

Air bubbles can generally be identified by their shape and will show themselves as a relatively ’round’ type bubble (diameter approx 4-8 inches). These are caused when the paper is smoothed unevenly. The best way to avoid air bubbles is to gently brush the paper down the centre and then out to the edges as you work down the sheet. If bubbles are immediately identified as the wall covering is being hung then simply lift the wall covering from the bottom and re-brush/smooth it back down. Air bubbles will reduce slightly upon drying, but will not disappear completely. Pricking them with a needle and then attempting to brush them out after they have dried will almost certainly result in creasing.

Expansion bubbles or creases are caused by continual expansion of the wall covering. This occurs when the paper has not been left to soak for the recommended time. They normally present themselves as short elongated bubbles (approx 10/15cm long), running parallel to the length of the wall covering and tend to look staggered across the sheet. It is highly unlikely that these type of bubbles will reduce upon drying or be removable once dry.

What causes shrink back (joints between drops opening)?

There are several reasons why wallpaper may shrink; the soaking time was not adhered to. It is absolutely necessary that the pasted lengths are left to soak for the time advised on the wallpaper label. Shrinkage occurs when the wall covering does not adhere to the wall properly before drying. Most wall coverings expand when wet and will try to shrink back on drying if the wall adhesion is poor or the paper is over-stretched.

If the wall surface has been correctly prepared, the paper will soon adhere to the wall and should not shrink back whilst drying. Poor wall adhesion can be caused by poor wall preparation or by too little/too weak adhesive and the wall covering starting to dry out before the hanging commences.

Shrink back also occurs when the room temperature is too high during the drying period. We always recommend that radiators are turned off to allow the wall covering to dry naturally. If the room temperature is too high, the rate of contraction (shrink back) will be accelerated and will exceed that rate of adhesion.

How long should it take for my wallpaper to dry out naturally?

For wall coverings to fully dry out it could take from 2 to 7 days, dependent upon the type of wall covering and other factors, such as wall surface, adhesive and atmospheric condition etc.

The wallpaper edges won’t stick down, how do I stop them from lifting?

This type of problem is normally an adhesion issue and the most common cause is ‘drying-in’ of the adhesive at the edge of the paper. When wallpaper is folded adhesive side in, the only area that is exposed to the atmosphere during the soaking period is the very edge of the sheet and it is this area that starts to dry out first. It is therefore important that an adequate amount of adhesive is applied particularly to the edges. The use of a seam roller may prove beneficial in such circumstances but be careful not to damage the surface of the wall covering


SOCIAL MEDIA FAQs

Can I follow you on social media?

Absolutely! World of Wallpaper can be found by searching World of Wallpaper UK or buy clicking on the social media icons on our website which will take you directly to our pages. We have pages on Facebook, Instagram, Pinterest, Twitter and Houzz. Our social media pages are also a great way to keep up to date with new products, discounts, promotions and other news.

I love my newly decorated room; can I share a picture with you?

Of course!! We love nothing more than to see your finished projects. Feel free to send any pictures to us, including before and after photos (they are our favourites!) at info@worldofwallpaper.com. Alternatively, you can tag us in pictures on our social media accounts on Facebook, Instagram or Twitter.